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Shipping Policy

Have questions? Call us at 347-460-2229! We want to make sure you get all your questions answered and are here to help :) Phones are available from Mon-Sat 10a -6p.

WE SHIP WITH WYND!

United States shipping is done via wynd (powered by UPS) and is delivered within 1-5 business days, depending on selected service. Shipping rates will vary according to package size, weight and final destination. Should you require expedited shipping in the form of guaranteed next-day delivery or second-day delivery you will be given the option of making these selections at check-out.

WYND NOW - SAME-DAY SHIPPING

Live in Brooklyn or Manhattan?! Good news! Deliveries to zipcodes* nearby our shops will also have the option for same-day courier delivery until 5pm every day. Orders will be delivered within 1-3 hours from the time the order is placed. Please be sure that you are home to receive your order during this window, or your package will be returned to our shop for in-store pickup only. Please call us if you have any special delivery instructions.

FREE SHIPPING OFFER

We offer free Standard UPS Shipping on all online orders over $100 in the contiguous lower 48 United States and the District of Columbia.

INTERNATIONAL SHIPPING

For International shipments you may choose between wynd Worldwide (powered by UPS) who provide customs clearance and door-to-door delivery service within 1-3 business days, or Worldwide Economy (powered by DHL eCommerce) who provide customs clearance and door-to-door delivery service within 3-14 business days. Shipping rates will vary according to package size, weight and final destination. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. We are unfortunately unable to estimate these import taxes and duties for our customers in advance of shipping. All items shipped internationally are FINAL SALE.Due to customs regulations, gift wrap is not available for items shipped internationally.

SHIPPING TIMELINES

wynd NOW: delivers within 1-3 hours* (see zipcodes below)

wynd Standard - delivers in 2-5 business days depending on distance from Brooklyn

wynd Second Day - delivers in 2 business days

wynd Worldwide - delivers in 1-3 business days

wynd Worldwide Economy - delivers in 3-14 business days

* Same-day shipping available to zipcodes:

10002, 10004, 10005, 10006, 10007, 10012, 10013, 10038, 10045, 10104, 10120, 10121, 10270, 10271, 10278, 10279, 10280, 10281, 10282, 10001, 10003, 10009, 10010, 10011, 10014, 10016, 10118, 10119, 10122, 10123, 10158, 10199, 10017, 10018, 10019, 10020, 10022, 10036, 10103, 10105, 10106, 10107, 10110, 10111, 10112, 10151, 10152, 10153, 10154, 10155, 10165, 10166, 10167, 10168, 10169, 10170, 10171, 10172, 10173, 10174, 10175, 10176, 10177, 10021, 10028, 10029, 10065, 10075, 10128, 10162, 10023, 10024, 10025, 10069, 11211, 11249, 11222, 11206, 11205, 11217, 11243, 11201, 11215

Orders are packed and shipped Mon-Fri excluding holidays and in the case of inclement weather. Please note that occasionally in-stock items may be temporarily out-of-stock or backordered. We will make every effort to communicate any shipping delay within 24 hours of your order. If you need something by a certain date, please call us at 347-460-2229 and we can provide our best options to get you your delivery on time!